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A: Back in 1996, the Internet was just arriving for most people. However it was complicated, normally involved the use of an expensive dial-up modem and wasn't always
on. We changed this by introducing a "packet switched radio" service delivering 128kbits/sec internet 24/7/365 to customers for a competitive price, without
In 1999 we were one of the first adopters of 802.11b, delivering 512kbits/sec to customers for a fraction of the cost of BT ADSL services, which at that time
only went around 2 miles from the exchange, cost around £300 to install and £40 per month to use. We were around half this price.
We were the UK's first 802.11g wireless ISP in 2003, upgrading all customers to 4mbit/sec (BT were still only offering 2mbit/sec), and offering
a premium business service via 802.11a (5ghz) of 10mbits/sec, faster than the 8mbits/sec that ADSL could ever possibly deliver.
We then operated a large wireless ISP network in the Midlands, until it was sold in 2008. At that time, ADSL covered most of the country, and companies such as
TalkTalk were offering £2.99 per month packages, which just couldn't be competed with. From then we concentrated on the top end of the market, such as key "blue chip" clients.
In 2013, due to the increased customer expectation of a service to provide
at least 30mbit/sec, and therefore the original problem recurring - users being left out in the cold simply because they are too far from a "green cabinet", we started to revamp
some of the network. In 2016, due to calls from desperate potential users who had been neglected by poor quality rural ISP services, the service was completely
upgraded to the very latest technologies and relaunched as Zippynet.
A: Unlike BT, we don't use wired cables to connect you to our network, where the signal degrades the further it travels down the line. As long as you
are within "line of sight" of one of our nodes then you can enjoy the full speed available, regardless of distance.
A: Our background is professional radio communications for blue light operators. In our world, failures cost lives. Therefore we carefully plan each backhaul
link using advanced computer algorithms, use only the highest quality equipment and incorporate battery backup, redundant links and automatic alarming into
the entire network. We want a failure even less than you - you can simply choose another ISP, but our reputation is at stake. Over 20 years experience in providing
wireless internet has taught us there is only one way to do it - backup, overplan and backup again.
A: We estimate 45-90 minutes for a standard install. However some installs have been completed in as little as 20 minutes due to the simplicity.
A: No. Because Wifi inherrently introduces problems then we prefer all devices, where possible, to be hard-wired into the network. Furthermore every building is
different - a small cottage is completely different to a large office, and so the type of Wifi equipment needed will vary. We therefore
provide a choice of 2 different Wifi access point systems, starting from just £22.50+VAT (£27 inc VAT) for a "single-room" WiFi box.
A: We work closely with a number of different SIP (IP telephone) providers and can recommend several choices to you. We will also help you set up an account
and provide you with pre-configured equipment, but the actual service provided is completely independent to ourselves.
A: Not if you don't want to. However we offer advantageous pricing if you do sign a contract, please see our prices page for more details.
A: All "unlimited" ISPs have a fair use policy, which is normally secretive and arbitary. We know one of our competitors actually just cut off users
who place any significant load on their under-engineered networks.
Our policy however is simple:- At the end of the month we look at the usage of ALL users the
package you are on. Then we take the usage of the top 10% of users and average it together. Then we add 25% on to that. If you exceed this, you really will be
using a lot of data. On the first month we ignore it. On the second month we let you know you are using a lot of data. On the third month we will de-prioritise your
connection so during peak times your usage will not affect other users, but you are still likely to get the full speed most of the time.
We feel this is simple, fair and
transparent and is designed to only affect those users who "abuse" the connection, such as sharing it with neighbours, trying to run a large office from our cheapest
connections, etc, etc. Using this algorithm, no "normal" user gets anywhere close to the threshold - typically around 600gb/month for our standard residential (average
usage on this package is around 50gb/month).
A: This is a question we get asked very often. Normally due to either poor quality installation or under-investment then Wireless ISPs often under-perform. We
can take these networks, upgrade them to our high standards and integrate them into the wider network, to the benefit of everyone, removing the hassle of running it yourself.
Alteratively if you want to keep it seperate then we can advise you on how to improve it and assist with equipment installation if required.